Thank you for shopping with Gifting Adda. This Payment & Refund Policy outlines the terms and conditions regarding payments for purchases made on our online website. By placing an order and making a payment, you agree to the terms outlined below.
Payment Methods:
We accept various payment methods, including credit cards, debit cards, and online paymentgateways. The available payment options will be displayed during the checkout process. Allpayments are processed in the currency indicated on our website.
Pricing:
All product prices displayed on our website are in the specified currency and are subject to change without prior notice. Any applicable taxes, shipping fees, or additional charges will be clearly indicated during the checkout process.
Order Confirmation:
Once you have successfully placed an order, you will receive an order confirmation via email. This email will include details of your order, including the products purchased, the total amount paid, and the shipping address provided. Please review the order confirmation carefully and contact us immediately if there are any discrepancies.
Shipping and Delivery:
The shipping and delivery details, including estimated delivery times, will be provided during the checkout process. We strive to process and ship orders promptly, but please note that delivery times may vary depending on your location and the availability of the products. We are not responsible for any delays or additional costs incurred during shipping.
Cancellations and Modifications:
If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but once an order has been processed and shipped, it may not be possible to cancel or modify it. In such cases, you may refer to our refund policy for further assistance.
Refund Policy:
Our refund policy is designed to ensure customer satisfaction. If you are not satisfied with your purchase or if the received product is damaged or defective, please contact our customer support team within 5 days of receiving your order. We may require supporting evidence, such as photographs, to assess the issue.
- Damaged or Defective Products: If the product is damaged or defective, we will either replace it or issue a refund, depending on your preference and product availability. Please note that we may require you to return the damaged or defective product before issuing a replace- ment or refund.
- Change of Mind: If you change your mind about a purchase, we may consider issuing a refund or allowing an exchange on a case-by-case basis. Please contact our customer support team for further assistance.
- Non-Refundable Items: Certain items, such as personalized or custom-made products, may not be eligible for refunds unless they are damaged or defective. We will clearly indicate if a product is non-refundable at the time of purchase.
Processing Refunds:
Refunds will be processed using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account. If you have any concerns or questions regarding a refund, please contact our customer support team.
Changes to the Payment & Refund Policy:
We reserve the right to update or modify this Payment & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our payment and refund practices.
If you have any questions or need further clarification regarding our Payment & Refund Policy, please contact us at contact@giftingaddaonline.com.